Clean, safe water

We continuously monitor water quality to ensure it meets Ministry of Health standards for drinking water. If you have any concerns about the quality of your water, please contact us. Learn more: Monitoring and testing
 
In the highly unlikely event that your water quality deteriorates and becomes unsafe to drink, we will advise you immediately. We or the Medical Officer of Health will make a public announcement.

Minimal interruptions          

We aim to respond to any unplanned interruption to our service within 1 hour, and restore service within 5 hours. Learn more: Outages and interruptions

We maintain and operate the wastewater system up to the property connection point, taking care to avoid odours and overflows.
 

Wastewater spill on your property 

Please contact us first: phone (09) 442 2222, press 1.

Problem in our network 

We aim to attend to calls about overflowing sewers within 1 hour in metropolitan Auckland. We will contain the spill and clean the affected areas as quickly as we can.

Problem in private pipes 

If you have a blockage in your private drain, please call us first, before you contact a tradesperson. Learn more: Report a fault
 

Interruption to services

We aim to provide continuous wastewater services but may need to interrupt or restrict them because of emergencies or other reasons beyond our control. Learn more: Outages and interruptions
 

Although we have the right to enter your property without consent – to read the meter, or work on our network – we will do this with respect for you, your family and your property.

We will always show authorised identification. If you are not confident that visitors are Watercare representatives, please call us on (09) 442 2222, press 1.

We will endeavour not to enter your property in the hours of darkness unless there is an emergency, or we have your consent to do so.

Restoring your property

We will take care to avoid damaging grass and gardens on private properties.

We will fix any damage from our work or a problem in our networks, as close as possible to the original condition. Sometimes we may temporarily patch a footpath or paving to make it safe, and will return within 10 working days to restore the area to its original condition.