Please contact us if you are having difficulty paying your water bill, as we may be able to help. We offer several options to make it easier to pay your account.
Payment arrangements
If you have an overdue bill, we can help you set up payment by installments that are within your budget.
Contact us
For more details of how we can help, and how we follow up and collect payments, see section 4 of our
Debt management code of practice (PDF).
Social agency help
You may be entitled to assistance from Work and Income. Contact them on 0800 559 009.
Visit website
Help with your budget
You can get free advice on budgeting from The New Zealand Federation of Family Budgeting Services.
Water Utility Consumer Assistance Trust
The Water Utility Consumer Assistance Trust provides financial support to our residential customers who are struggling to manage their water and wastewater costs. Visit their website for information about:
- how the trust can help
- who is eligible to be considered for help
- how to apply.
Other help agencies
Citizens Advice Bureau
www.sorted.org.nz