Higher bill than usual

Although we take every precaution, we may have read your meter incorrectly.

To check if this has happened, you need to read your meter.

Water meters are usually near or just outside your property boundary, in a box made of wood, plastic, concrete or metal. Find and read your meter

Check that the number on the meter dial is either equal to, or slightly higher than the amount on the back of your most recent bill.

If the number on the meter dial is less than the amount on your bill, please call us (09) 422 2222, press 3. We will assess whether we need to apply a credit to your account. If the meter reading seems right, go to Step 2.

See below: I have fixed a leak, and my bill is still high.

If this doesn’t apply to you, go to Step 3.

Your bill may be higher when you have had extra people staying or living at your property.

• Have family or friends been visiting?
• Has the number of people living at the property changed?
• Have you installed new appliances that use more water?
• Have you used your washing machine or dishwasher more often?

More people or more use of appliances will often lead to a higher bill. If none of these things apply, go to Step 4.

It is normal to use more water in summer than in winter months. Many activities will lead to a higher water bill.

• Have you been watering your garden more often?
• Did you leave outside hoses or sprinklers on by mistake?
• Have you used a water blaster lately?
• Have you recently filled your swimming pool?
• Have you been showering more often?
• Have you been landscaping or renovating?

If none of these things apply, move to Step 5. 

If your water use has not changed, you may have a water leak. Follow our guide to check for a leak. If you find a leak, you will need to contact a registered plumber to fix it.
 

Leak allowance 

If you have fixed a leak, you may qualify for a credit to your account. Apply for a leak allowance