Pay a bill
Set up direct debit, pay by credit card: there are plenty of ways to pay.

Register your account online with MyAccount
Set up your account for easy access any time.

Get technical help with MyAccount 

Understand your bill
Learn about our charges and your water use. 

High water bill? Review your water use and find the cause

Check if you are a domestic or non-domestic customer 

Apply for a leak allowance

Businesses: Find your industry type and wastewater percentage.

Homeowners, renters, businesses, solicitors – here’s what you need to do. 

Authorise a tenant

Pay fixed charge annually

Calculate your final water bill

 

Developers: Follow the steps for planning, design and construction 

Connect your property: View application checklists and download forms 

Working near our assets: Check clearance distances 

Identify our pipes on your site: View GIS map 

Find a manhole number: Accessing the wastewater network  

Compliance statements

Read the compliance FAQs

IPENZ/ACENZ monitoring guidelines

Watercare risk-based construction monitoring framework

Learn more: Compliance statements

Check for a leak

Measure your water flow rate 

Troubleshoot a problem 

Preventing overflows and blocked drains:

• Keep gully traps and downpipes up to standard
• Manage trees and roots to prevent damage to your pipes
• How to dispose of fats, oils and grease

Find and read your water meter
Check your meter and see how much water you are using.

Find which water meter serves your property
This simple test uses your Watercare bill and the kitchen tap. 

Get a wide range of practical tips to conserve water in your home, garden or business: choosing appliances, checking water flow, mulching the soil and more. Be Waterwise

Do you need a trade waste agreement? Find out your classification 

Steps for testing your backflow prevention device 

How to apply for a drinking water contract