We ensure Auckland and its people continue to enjoy dependable services by upgrading our assets, and by planning, building and delivering new infrastructure in cost-efficient ways.
Our vision
Trusted by our communities for exceptional performance every day.
Better tomorrow than we are today | Pai ake apōpō atu i tēnei rā
Our mission
Reliable, safe and efficient water and wastewater services.
Who we serve
We provide water and wastewater services to 1.4 million people in the Auckland region. In Papakura, we provide bulk services to Veolia Water, which manages the local community’s network and retail services. Our testing facilities, Watercare Laboratory Services, monitor and test drinking water and wastewater for over a third of New Zealand’s population.
Learn more: Our commitment to you
Who owns us
Watercare is a council-controlled organisation, wholly owned by Auckland Council. The council appoints our board of directors, who in turn appoint our chief executive.
Our board of directors and executives are committed to ensuring that the company applies best-practice governance policies and procedures.
The board is ultimately responsible for our decision-making. Meet the Board of directors and executives.
How we are funded
We receive no money from Auckland Council or the government. We do not make a profit, and by statute we pay a dividend to Auckland Council.
All the money we receive from customers goes into operating, maintaining and expanding our networks of pipes, treatment plants, pump stations and other infrastructure.
View projects around Auckland
Legislation
Four Acts and amendments form the legislative framework for our services:
Water Supply and Wastewater Network Bylaw 2015
This bylaw serves as a legally binding mechanism that enables us to protect our water supply and wastewater network assets. It replaces Auckland’s eight previous water supply and wastewater bylaws, standardising regulation across the region.
The bylaw covers various matters including:
- Avoiding illegal or inappropriate connection to or disconnection from our network.
- Protecting our network from damage, misuse and interference.
- Requiring appropriate standards for infrastructure that will be vested as public assets.
- Enabling the restriction of water supply in order to maintain an adequate supply of drinking water in a drought or other emergency.